IT System & Network Support Jobs: Everything You Need to Know to Get Hired
What is IT System & Network Support?
IT Support roles help organizations keep their computer systems and networks running smoothly and troubleshoot any issues that arise. IT Support helps to troubleshoot and maintain all things technology so that companies can run successfully and efficiently.
Some common titles for IT System & Network Support roles include:
- Helpdesk Technician
- IT Support Specialist
- Desktop Support Analyst
- Systems Administrator (entry-level)
What Do IT Support Roles Involve?
IT Support roles encompass a range of responsibilities that help to keep business technology running smoothly. Here are some examples of tasks you might take on:
Who Can Work in IT Support?
The great news, you don’t need a university degree to get started, and many of the IT pro's that we've spoken to started their careers after a short-term Job-Ready Program. Then they gained experience on the job.
Whether you're a student, a career changer or just sick of unstable jobs, IT Support is a practical, stable career option.
In-Demand Skills and Certifications
Most employers are looking for foundational knowledge in:
Certifications that can boost your profile:
Career Growth and Salary Expectations
Starting out, IT Support roles in Australia start with AUD $70,000–$90,000 on average. With experience, you can move into network administration, cybersecurity, or cloud support, and even double your salary.
Tools You’ll Likely Use
Getting Started
You don't need years of training, expensive degree or any experience at all. A structured and practical Job-Ready Program in IT System and Network Support can help you:
Your IT career begins here!
Heubert Academy provides everything you will need to start a tech career as part of their IT System & Network Support Job-Ready Program - no degree or experience needed.
- Installing and configuring computer hardware and software
- Troubleshooting network and connectivity issues
- Managing user accounts and access controls
- Providing technical support via phone, chat, or in-person
- Documenting solutions and maintaining IT logs
Who Can Work in IT Support?
The great news, you don’t need a university degree to get started, and many of the IT pro's that we've spoken to started their careers after a short-term Job-Ready Program. Then they gained experience on the job.
Whether you're a student, a career changer or just sick of unstable jobs, IT Support is a practical, stable career option.
In-Demand Skills and Certifications
Most employers are looking for foundational knowledge in:
- Windows Operating Systems
- Microsoft 365 administration
- Networking basics (IP, DNS, DHCP)
- Azure Fundamentals (AZ-900)
- Active Directory management
Certifications that can boost your profile:
- CompTIA A+
- Microsoft Certified: Azure Fundamentals
- ITIL Foundation
Career Growth and Salary Expectations
Starting out, IT Support roles in Australia start with AUD $70,000–$90,000 on average. With experience, you can move into network administration, cybersecurity, or cloud support, and even double your salary.
Tools You’ll Likely Use
- ServiceNow or Freshdesk for ticketing systems
- Active Directory for managing users
- Remote desktop tools like TeamViewer or AnyDesk
- Monitoring tools like SolarWinds or Nagios
Getting Started
You don't need years of training, expensive degree or any experience at all. A structured and practical Job-Ready Program in IT System and Network Support can help you:
- Building real-world, hands-on skills
- Preparing for certifications
- Resume writing and interview guidance
- Connecting with employers
Your IT career begins here!
Heubert Academy provides everything you will need to start a tech career as part of their IT System & Network Support Job-Ready Program - no degree or experience needed.
You’ll Learn:
🛠️ Hardware & Troubleshooting
🛠️ Hardware & Troubleshooting
🌐 Networking
🖥️ Windows Server
📩 Microsoft 365
☁️ Azure Fundamentals (AZ-900)
Ready to make the switch? Contact us today and take your first step
🖥️ Windows Server
📩 Microsoft 365
☁️ Azure Fundamentals (AZ-900)
Ready to make the switch? Contact us today and take your first step
Created with
